Monday, May 25, 2020
DÃÂas feriados federales y estatales en EE.UU. en 2019
En Estados Unidos hay 10 dà as feriados federales, es decir, aplican en todo el paà s y tambià ©n en los territorios como, por ejemplo, Puerto Rico. En los feriados federales por ley tienen dà a libre y se les paga a todos los trabajadores no esenciales del gobierno federal. Tambià ©n cierran bancos y escuelas. Sin embargo, las empresas privadas no està ¡n obligadas a brindar el dà a libre a sus empleados pero lo habitual es que sà lo hagan y, ademà ¡s, les paguen el salario del dà a feriado como si lo hubieran trabajado, si bien hay importantes excepciones como, por ejemplo, el caso de comercios o restaurantes. Dà as feriados federales en Estados Unidos en 2019 1 de enero, lunes, Aà ±o Nuevo21 de enero, lunes, Dà a de Martin Luther King18 de febrero, lunes, Dà a del Presidente27 de mayo, lunes, Dà a de la Recordacià ³n4 de julio, jueves, Dà a de la Independencia2 de septiembre, lunes, Dà a del Trabajo14 de octubre, lunes, Dà a de Cristà ³bal Colà ³n11 de noviembre, lunes, Dà a de los Veteranos28 de noviembre, jueves, Accià ³n de Gracias.25 de diciembre, mià ©rcoles, Dà a de Navidad El feriado del Dà a del Presidente no se celebra en todos los estados y el Dà a de los Veteranos no es feriado pà ºblico en Wisconsin. Los dà as feriados en EE.UU. como regla general son un lunes, si bien hay excepciones a esta regla. Asà , el Dà a de Navidad, Aà ±o Nuevo, Independencia o el de Accià ³n de Gracias se celebran el dà a de la semana que coincida con el dà a del mes de su celebracià ³n. Sin embargo, en esos dà as, si el feriado es un dà a sà ¡bado, el dà a libre se adelanta a viernes. Por el contrario, si es un dà a domingo, el dà a libre se retrasa al lunes siguiente. Dà as feriados en los estados en 2019 Los estados pueden establecer dà as de observancia pà ºblica de acuerdo a su historia o a sus intereses. Las oficinas estatales cierran y los trabajadores cobran por ese dà a, sin embargo, las empresas privadas no està ¡n obligadas a seguir esa norma y deciden segà ºn sus propias reglas. Entre los dà as feriados los mà ¡s comunes en los estados destacan: El viernes siguiente a Accià ³n de Gracias que, con carà ¡cter general, es feriado en los siguientes estados: Arkansas, California, Delaware, Florida, Georgia, Illinois, Idaho, Kentucky, Maryland, Maine, Michigan, Minnesota, Nebraska, Nevada, Nuevo Hampshire, Nuevo Mà ©xico, Ohio, Oklahoma, Pennsylvania, Carolina del Sur, Texas, Washington y Virginia Occidental. El 31 de marzo, Dà a de de Cà ©sar Chà ¡vez.à Esta conmemoracià ³n es uno de los festivos opcionales y se celebra en Arizona, California, Colorado, Illinois, Michigan, Nuevo Mà ©xico, Texas, Rhode Island, Utah y Wisconsin. El 24 de diciembre, Nochebuena, que es feriado en Carolina del Sur, Dakota del Norte, Kansas, Kentucky, Michigan, Oklahoma, Texas, Virginia y Wisconsin. El 26 de diciembre, dà a siguiente al de Navidad, es feriado en Carolina del Norte, Carolina del Sur, Texas y Virginia. Cabe destacar que Texas es uno de los estados con mà ¡s dà as feriados. Ademà ¡s de los federales y de celebrar el Dà a de Cà ©sar Chà ¡vez, Nochebuena, Dà a despuà ©s de Accià ³n de Gracias y de Navidad, son feriados pà ºblicos las siguientes fechas: 19 de enero: Dà a de los hà ©roes confederados.2 de marzo: Dà a de la Independencia de Texas21 de abril: San Jacinto19 de junio: Dà a de la Emancipacià ³n27 de agosto: Dà a de Lyndon B. Johnson Dà as no feriados pero celebrados en EE.UU. Estos dà as reciben gran atencià ³n en los medios de comunicacià ³n y, en muchos casos, las tiendas y las escuelas està ¡n muy involucradas en las celebraciones. Sin embargo, ni las empresas privadas y las oficinas federales y estatales no està ¡n obligadas ni a dar el dà a libre a los trabajadores ni a compensarlos econà ³micamente si no trabajan. 2 de febrero, sà ¡bado, Dà a de la Marmota14 de febrero, jueves, Dà a de San Valentà n17 de marzo, domingo, San Patricio19 de abril,Viernes Santo21 de abril, domingo, PascuaCinco de mayo, domingo.12 de mayo, domingo, Dà a de la madre.16 de mayo, domingo, Dà a del padre.31 de octubre, Halloween Dà as feriados y compras En Estados Unidos es habitual que los dà as feriados coincidan con grandes rebajas. Sin embargo, no debe confundirse con los los dà as conocidos como feriados de impuestos y que se celebran en algunos estados y que implica que en determinados dà as no se cobran impuestos a las ventas en determinados artà culos. Puntos claves: Dà as feriados en EE.UU. Nà ºmero de dà as feriados federales en EE.UU.: 10. Los estados pueden decidir no observar algà ºn dà a en especà fico.Dà as feriados que no son siempre un dà a lunes, sino que se observan en su fecha: Aà ±o Nuevo, Independencia, Veteranos, Navidad. Ademà ¡s, el Dà a de Accià ³n de Gracias es siempre el cuarto jueves del mes de noviembre.Dà as feriados mà ¡s comunes en los estados: Cà ©sar Chà ¡vez (31 de marzo), viernes despuà ©s de Accià ³n de Gracias, Nochebuena y dà a despuà ©s de Navidad. Este artà culo es informativo. No es asesorà a legal.
Friday, May 15, 2020
College Essay - 1299 Words
To many high school students, college seems like a far away land, a mysterious place where everyone wants to be yet not many know how to get there. As children, our parents tell us how much time we have to think about college, and that it is too far down the line to think about. The truth is it is never too early to think about your future. I, like many people, put little thought into my future career and now am lost in an unfortunate mix of indecision and anxiety. Not knowing where you want to be in the future is a hard burden to bear. Many of us tend to find out that we only know what we do not want, not what we actually do want. Do we want to be poor? Absolutely not. Do we want a boring job? Of course we donââ¬â¢t. We all want ourâ⬠¦show more contentâ⬠¦Pharmacists make, on average, $111,570 per year. To become a pharmacist in the United States, one must receive a Doctor of Pharmacy degree, referred to as a Pharm.D, and being certified by passing board exams (bls. gov). To be accepted into a Pharm.D program, one must complete at least two tears of undergraduate study (usnews.com), while some attain a Bachelors degree in a science to better their abilities. These courses include biology, chemistry, and calculus, among others. I think I would make a good pharmacist because I have always had an interest in medicine. I also love helping people and doing things for others. As a pharmacist, I would be able to study and work with medicine while helping people understand their sicknesses, manage their health, and improve their overall quality of life. The feeling that you just helped a person with a problem is very satisfying, and is having the ability to save someoneââ¬â¢s life is more gratifying than any amount of money made. To have the abilities necessary to help people, a good education is paramount. After looking at many schools, I found the University of Pittsburg, commonly referred to as Pitt. Pitt is located three miles away from downtown Pittsburg, Pennsylvania. It is a large school, with 18,427 total undergraduates. The average age of students is 20 years old. Pitt is considered to be somewhat selective, accepting approximately 58% of applicants. Pittââ¬â¢s tuition isShow MoreRelatedCollege Is Not For College1072 Words à |à 5 Pageseither go to college or begin working as just a highschool graduate. Going to college is a necessity. College takes four years and maybe another four years of studying. They is very little in comparison to an average 80 year lifetime. Thatââ¬â¢s not much time at all! College costs $20,000 - $30,000, college is like putting an investment into yourself and in hope that youââ¬â¢ll prosper and get a deserving career. Many jobs require special skills and th atââ¬â¢s where college degrees come in. College brings manyRead MoreCollege Is Not For College1486 Words à |à 6 PagesMany students do not go to college because of the steep cost to attend. There a lot of students and families that support this claim, with some experts adding that other socio-economic factors also contribute to this issue. Additionally, there are many that think that not everyone needs to go to college. Either way, some students still struggle to pay for their college education. Early exposure to college provides a practical solution to this problem. While ninth grade is typically viewed as a goodRead MoreCollege Is Not For College986 Words à |à 4 PagesEverybody knows that after high school you attend college, right? College is expected from society that has been placed for decades; itââ¬â¢s what you do is what society expects with these expectations comes pressure. Pressure from peers, choosing the right college, group mind, and deciding whether or not if you would like to attend college. College is not for everyone, so when a student is pressured to attend college, they often drop out before the first semester ends. The pressure doesnââ¬â¢t end withRead MoreCollege Essay : College And College1113 Words à |à 5 Pages2015 Highschool Vs. College In the time that I have been in college, I have seen that more freedom is allowed to students in college than highschool. Of cousre, college is a lot better than high school, but with that it comes more responsibility. College let s the students choose their choices, such as their schedule, attendence and class selection. College there is less restricted than highschool. In highschool, the dresscode is very important, much more than college. College students can wear whateverRead MoreWhy College Is Not For College1287 Words à |à 6 Pages==========Despite the benefits and securities, there are a number of reasons why college is not meant for everyone. The person may not perform well or even learn anything from college. A person can be successful with or without a college degree. College is known by many as a ââ¬Å"rite of passageâ⬠(Addison 256). The misconception is that people believe that you have to receive a four year education in order to be successful in life. A colle ge education is like a key that opens the doors to more opportunities inRead MoreIs College Worth A College?1254 Words à |à 6 PagesThroughout the USA college tuition has increased drastically; in the last five years Georgia colleges have had 75% increase along with other states such as Arizona whose tuition has increased by 77% (NPR). Since 2006 the tuition in Utah has increased by 62.8% and is rising throughout the U.S. (Desert News). Between 1885-2016 the price of college has increased between 2.1% to 4.3% per year beyond inflation (CollegeBoard). Through calculations, that equates to about a hundred precent increase sinceRead MoreCollege Of The Ozarks : College992 Words à |à 4 PagesCollege of the Ozarks In 1907, a small college called the School of the Ozarks opened and later during the 1950s, it acquired over 1,400 acres to expand the facility. The Wall Street Journal labeled the School of the Ozarks as Hard Work U during the 1970ââ¬â¢s because there was no tuition, just a work job program. Since 1990, when it was renamed the College of the Ozarks, this school has gone on to offer one of the most innovative tuition programs for local college bound students. The College of theRead MoreCollege Is The Best For College Essay1711 Words à |à 7 Pagesready to graduate have two choices, either start working or go to college. Many of those students who want to go to college have to choose what college they want to go to. Deciding which college to go to can be a hard choice, since going to college is a big decision to make. Students know that going to college is going to be harder than high school. The atmosphere is different, and many students are on their own after they make that col lege choice. Being hundreds of miles away from home can put stressRead MoreThe College Debate On College1238 Words à |à 5 PagesThe Great College Debate The college debate is a hot topic and whether or not to attend college is a question that is increasingly harder to answer. At some point in every young adultââ¬â¢s life, and sometimes not so young, they must make the decision about whether or not to pursue a college education. For some, going to college is something they always knew they would do; while others agonize over the importance of a college education and the burden of taking on a large amount of debt to pay for itRead MoreShould College Be For College?929 Words à |à 4 PagesEven with the negative connotations getting a degree is worth it In today s generation a college education seems more like a choice than a requirement. From the time we enter elementary school we are being prepared for college. In this society Education happens to raise a lot of questions, for instances; ââ¬Å"are people going to college to gain knowledge or for a good paying job?â⬠, ââ¬Å"with today s technology is a degree essential to ones life?â⬠and ââ¬Å" is school meant for everyone?â⬠Education has a lot
Wednesday, May 6, 2020
Was War Communism the Main Reason Why the Bolsheviks Were...
Was war communism the main reason why the Bolsheviks were able to remain in power between 1918-1924? There were many reasons why the Bolsheviks were able to remain in power. Lenin and Trotsky teamwork and leadership gave them a great advantage because they really knew how to control their team. The red army was incredibly stronger than the whites. The red army knew what they were fighting for whereas the whites really didnââ¬â¢t have any idea of what their ambition was. The Bolsheviks also had the central lines, which enabled them to travel all around the country guaranteeing that the red army troops could get all the necessities that they needed. Finally, war communism was also a contributor to why the Bolsheviks were able to remain inâ⬠¦show more contentâ⬠¦Another reason why they were able to remain in power was the weakness of the Whites. Their weakness gave the Reds a huge advantage, as it meant that the Reds could over power them. The whites were divided into two sections, lead by Kolchak and Denikin. They hated each other, and therefore didnââ¬â¢t communica te. This caused confusion in the Whites because they were telling everyone two different things. Overall, the Whites had no main ambition for fighting, but were deeply divided to communicate to one and other. The only thing keeping them united was their hatred for the Bolsheviks. The only thing that gave the Whites an advantage was that the British, French and Americans supported the Whites because they wanted Russia back in the war against Germany. Foreign support was sort of counter-production because it allowed the Reds to play the patriotic role and claim to be defending Russia. Although the Whites were weak, the reason they were able to keep hold of power was due to the Redââ¬â¢s success. The Whites were divided socially, by the two generals, but were also geographically divided. The Whites were dispersed all across Russia, which again caused a lot of communication issues. In comparison, the Reds were in good control by Lenin and Trotsky. The Reds had the central railway lines, which enabled Trotsky to travel across Russia to make sure he could deployShow MoreRelatedThe Rise and Rule of Single-Party States7795 Words à |à 32 Pagesfactor in the Cold War * Examples of material for Detailed Study * China: Mao Zedong * Cuba: Fidel Castro * Germany: Adolf Hitler * Italy: Benito Mussolini * Russia: Vladimir Lenin and Josef Stalin The Emergence of single party states in Europe after 1917 Lenin rose to power in Russia because of four main factors: * Wittes reforms attempting to industrialize Russia disrupted society. * Both the tsarist regime and the provisional government were unstable. * WWIRead MoreMidterm Review Essay9272 Words à |à 38 PagesBy 1890, the majority of Americans: Question options: | a) | worked as farmers. | | b) | worked as independent craftsmen. | | c) | worked in the mining industry. | | d) | were moving into the middle class. | | e) | worked for wages. | | | 1 / 1 point | 3.) The second industrial revolution was marked by: Question options: | a) | a return to handmade goods. | | b) | a more equalized distribution of wealth. | | c) | the rapid expansion of industry across the South.Read MoreAmerican Revolution and Study Guide Essay example5377 Words à |à 22 Pagescolonial settlement areas: a. South b. Middle c. New England (30 pts) 2. Some historians have argued the Puritanism was especially suited for life in the wilderness of 17th century America. Do you agree or disagree? Explain (10pts) 3. To what extent had the Massachusetts Bay colonists endorsed the idea of the ââ¬Å"separation of church and state?â⬠(10pts) 4. To what extent was the New England Confederation a first step toward colonial unity? (10 pts) Chapter 4 Study Guide ââ¬Å"American Life,Read MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words à |à 656 Pages Agricultural and Pastoral Societies in Ancient and Classical History Jack Metzgar, Striking Steel: Solidarity Remembered Janis Appier, Policing Women: The Sexual Politics of Law Enforcement and the LAPD Allen Hunter, ed., Rethinking the Cold War Eric Foner, ed., The New American History. Revised and Expanded Edition E SSAYS ON _ T WENTIETH- C ENTURY H ISTORY Edited by Michael Adas for the American Historical Association TEMPLE UNIVERSITY PRESS PHILADELPHIA Temple
Tuesday, May 5, 2020
The Implications of Using Strategic Marketing-Samples for Students
Question: Discuss about the Development of Customer value in the retail Business. Answer: Background Customers are a matter of omnipotence in every business organisation. No matter how big or small an organisation is, but it can only advance if it values its customers. Simultaneously it also has to be remembered that gaining trust of customers, creating a brand image and earning publicity all directly correlates to the marketing stature of the company. Every single customer has his or her own preferences, suggestions, views which need to be taken into consideration while making a marketing plan (Payne Frow 2014; Nguyen Mutum 2012). Thus, it can be said that marketing influence development of an organisation to a great extent. This marketing can be strategically improved to earn a good base of customers and for maintain their trust towards the organisation. Research Problem There are various renowned global retail organizations that have made successful business all-round the world and one of them is Amazon that has a large number of customers all round the world and the customers go blindfolded to purchase from Amazon when it comes for online shopping. They are available to a wide variety of customers and their online stores are accessible in almost every single country in the world (Lindgreen et al 2012; Chen 2012). One of the main attractions of their store is that they sell original products and make it easier for customers to buy with their own currency in online platform. They keep on developing their marketing stature by valuing their customers and taking their feedbacks from time to time (Dagger David 2012). Most of the customers are happy with the online shopping experience from amazon but they also hold some negative aspects in marketing which also withdraws some customers attention and this creates a bad image and drowns the reputation of th is retail store. Objectives There is lack of marketing importance on some areas of this retail business which needs to be improved strategically to regain the trust of unhappy customers like, Amazon sometimes sells a product priced too high than it should be. This often deters attention of the customers as the same original product is available from other retail store with a correct price tag which makes it easier for the customers to afford (Mustak et al 2013; Hibbert et al 2012). There are many things like this on Amazon which includes cosmetic products, grooming products and other accessories which often are tagged with excessively high price which denotes it has to be imported from another country but in reality it is not so, it is a major drawback for Amazon. In essence, the objective of this research is to establish the significance of strategic marketing in ensuring enhanced customer value and consequent satisfaction of the retail customers. Literature review Strategic marketing as defined by Vivek et al (2012) and Yi et al (2013), is an intellectual way to develop marketing platform of a business winning competitive advantage over other relevant organisation in order to create an uninterrupted brand image. It is a wonderful technique which is intended to consistently better value to the customers than its competitors. Strategic marketing establishes a clear direction along with a unified aim for all marketing efforts. Theodosiou et al (2012) pointed out that to have a strategic marketing program, a company needs to focus on five important aspects and these are Mission- it means the company must know what it is planning for and what does it want or what it is opting for. The moment it gets cleared, it can advance further. Situation analysis- after knowing and determining the mission, the marketing director has to manage all the internal and external aspects of marketing areas so that it doesnt create any hindrance during the process. The management as per Yi et al (2013) can be achieved by SWOT analysis which is an acronym for strengths, weakness, opportunities and threats. Strengths and weakness are internal aspects of a company and opportunities and threats are external parts of an organisation. Objectives- after determining the positive and negative aspects of the marketing, the marketing director and managers can set the marketing objectives in a realistic manner which will increase sales, revenue and profit (Vivek et al 2012; Yi et al 2013). Strategy and evaluation- it includes identification of a group of customers and selecting a target market for increasing customer value. Marketing mix tools like price, promotion, product and distribution must be used and implemented while making a marketing planning. After the final plan is made, it has to evaluated and monitored over time before it gets finally implemented for a successful result (Vivek et al 2012; Yi et al 2013). Thus a well effective marketing planning can increase production and profitability of an organisation in a successful manner Study Design This section of the research involves tools and techniques that the researcher shall use to pursue the outcomes in an appropriate way. The research methodology includes data collection, sampling techniques, data analysis, ethical consideration and research limitation (Taylor et al 2015; Bryman Bell 2015). The main focus of this research is determining ways for development of customer value so, for conducting this research efficiently, random sampling procedures shall be used by the researcher. The benefit of random sampling is that it becomes easier to assemble the sample and this process is also considered as a fair way of collecting information from the respondents (Taylor et al 2015; Bryman Bell 2015). For conducting this research, 50 participants with marketing background academically and at a practice level (hereinafter referred as Industry Experts) and 5 managers at Amazon Inc. shall be used as samples and their views will collected for final analysis. Both primary and secondary data are to be used in this research. Primary data will give accurate and relevant information of the situation and secondary data will be available from websites, journals and newspapers (Taylor et al 2015; Bryman Bell 2015). For gathering this information, both qualitative and survey based data will be used. The advantages of secondary data are that it is less time taking and cost effective that helps the researcher to complete his research within a speculated time (Taylor et al 2015; Bryman Bell 2015). For gathering primary information, survey procedures and questionnaires are to be conducted. Ethical consideration plays an important role in an academic reassert. It shall be ensured that privacy will be maintained with respect to the collected information and the same shall be used for the intended purposes only. The research will be undertaken without forcing any of the respondents to give the information and that the respondents will always be sought prior permissions before conducting the survey study (Sekaran Bougie 2016; Fowler Jr 2013). It shall be ensured that the appointment from the managers is obtained at early intervals so that the managers dont feel disturbed. The research being an academic one, it needs a great deal of coordination and cooperation both from the part of industry experts and managers (Sekaran Bougie 2016; Fowler Jr 2013). Hence, there will be due focus over accountability, trust and mutual respect which will ensure that the research is undertaken by implementing right code and practice of ethical considerations in the research. Areas of Questioning In specific, in alignment to the research objective and research scope, the specific questions that shall be addressed are as follows, What is the significance of customer value in ensuring customer satisfaction within the retail business context? Does strategic marketing help in developing customer value? Various set of information shall be collected while conducting this research and the information shall be collected with the help of questionnaire and surveys. All these information will help the research in drawing valid conclusion of the topic (Sekaran Bougie 2016; Fowler Jr 2013). The quantitative form of questions shall be asked to the industry experts while qualitative questions shall be asked to the mangers of Amazon Questionnaire for the Industry Experts [Survey Study] Do you consider that customer value plays an important role on the purchasing decisions of customer at Amazon? Customer value play an important role on the purchasing decision from Amazon Customer value doesnt play an important role on the purchasing decision from Amazon A B Does customer value has a significant impact on the price of the product? Significant impact No significant impact A B Does customer value play an important role to the product of the company? Play an important role Dont play an important role A B How much Amazon is reluctant on customer value? Reluctant on customer value Takes customer opinions seriously A B How efficient Amazon is on its customer value? Efficiency of Amazon on customer value Inefficiency of Amazon on customer value A B Questionnaire for the Managers [Interview Study] Does strategic marketing help Amazon in its growth? Does strategic marketing draw customer more efficiently? How strategic marketing is planned? Data Analysis This stage is crucial for any academic research. Statistical tools and techniques shall be utilized by the researcher for analysing data in an appropriate manner. Personnel Involved The researcher shall undertake the project alone is a single person project and shall involve the consented participants to undertake the survey study as well as the interview study. Specification / Assumptions This research is an academic one so, the time is of prime concern and the same is very much inappropriate for completion of a successful research. On account of the same, it will only give a general overview of the topic and also funding is limited for any academic research. Services No outside services shall be used for undertaking this research. All of the materials, research design and research implementation shall be undertaken by the researcher on a personal capacity. Costs As described earlier, the research is of academic nature and hence the research scope is limited by cost as well a time. In this context, the costs of the project will not be of any significance with the various resources that are required for the project shall be met through by way of accessible university resources as well as limited personal resources. Timing The overall scheduling of the project is presented as follows, Research Scope Development: 1 week Research Proposal Preparation: 1 week Literature Identification: 1 week Literature Review: 2 weeks Research Planning for Survey/ Interview: 1 week Survey Study / Interview Study: 1 week Data Analysis: 1 week Report Drafting: 1 week Report Finalization Submission: 3 days References Bryman, A. and Bell, E., 2015.Business research methods. Oxford University Press, USA. Chen, S.C., 2012. The customer satisfactionloyalty relation in an interactive e-service setting: The mediators.Journal of Retailing and Consumer Services,vol. 19, no. 2, pp.202-210. Dagger, T.S. and David, M.E., 2012. Uncovering the real effect of switching costs on the satisfaction-loyalty association: The critical role of involvement and relationship benefits.European Journal of Marketing,vol. 46, no.3/4, pp.447-468. Fowler Jr, F.J., 2013.Survey research methods. Sage publications. Hibbert, S., Winklhofer, H. and Temerak, M.S., 2012. Customers as resource integrators: toward a model of customer learning.Journal of Service Research,vol. 15, no. 3, pp.247-261. Lindgreen, A., Hingley, M.K., Grant, D.B. and Morgan, R.E., 2012. Value in business and industrial marketing: Past, present, and future.Industrial Marketing Management,vol. 41, no. 1, pp.207-214. Mustak, M., Jaakkola, E. and Halinen, A., 2013. Customer participation and value creation: a systematic review and research implications.Managing Service Quality: An International Journal,vol. 23, no. 4, pp.341-359. Nguyen, B. and Mutum, D.S., 2012. A review of customer relationship management: successes, advances, pitfalls and futures.Business Process Management Journal,vol. 18, no. 3, pp.400-419 Payne, A. and Frow, P., 2014. Developing superior value propositions: a strategic marketing imperative.Journal of Service Management,vol. 25, no. 2, pp.213-227. Sekaran, U. and Bougie, R., 2016.Research methods for business: A skill building approach. John Wiley Sons. Taylor, S.J., Bogdan, R. and DeVault, M., 2015.Introduction to qualitative research methods: A guidebook and resource. John Wiley Sons. Theodosiou, M., Kehagias, J. and Katsikea, E., 2012. Strategic orientations, marketing capabilities and firm performance: An empirical investigation in the context of frontline managers in service organizations.Industrial Marketing Management,vol. 41, no. 7, pp.1058-1070. Vivek, S.D., Beatty, S.E. and Morgan, R.M., 2012. Customer engagement: Exploring customer relationships beyond purchase.Journal of Marketing Theory and Practice,vol. 20, no. 2, pp.122-146. Yi, Y. and Gong, T., 2013. Customer value co-creation behavior: Scale development and validation.Journal of Business Research,vol. 66, no. 9, pp.1279-1284
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